Britain’s largest electricity network to pay £15million after failing to help vulnerable customers

BRITAIN’S largest electricity network will pay £14.9million to an energy charity fund after failing to help vulnerable customers.

The energy regulator, Ofgem, said an investigation found Western Power Distribution did not meet its obligations to customers on its Priority Services Register.

Ofgem investigated Western Power Distribution

The additional services include providing prompt information and advice during unplanned power cuts to these customers.

For example, that could include mobile power generators, hot meals and drinks, alternative accommodation and on-site welfare units.

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